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Open Communication and Customer Service at Paragon | Trailer Manufacturers Bryan TX

Our Commitment to Communication

At Paragon, we want our communication with our consumers and dealers to be open. We feel that is the only way to provide the best customer service is to make ourselves available to our customer and dealer base to hear their feedback. If you’re looking for the most reliable trailer manufacturers Bryan TX can offer, get in touch with us today for personalized support! Until our warranty page is launched on our website, all warranty claims or issues can be emailed to us at sales@paragon-trailers.com. And for immediate assistance, please call us at 832-229-9227. We will do our best to try and respond or call you back by the end of the business day to address any concerns you might have.

Customer Feedback and Surveys

We want our customers to reach out to us after they have purchased one of our products so that we can perform a quick survey. We take pride in the products we offer and want to make sure we are not falling short in our quality system. These consumer surveys will help steer our company and make sure we are offering a value-added product. Need top-notch trailers from trusted trailer manufacturers Bryan TX can rely on? Contact Paragon for quality products and service. A lot of times, companies build a product and never obtain feedback from their customer base. In return, this causes the company to go out of business because they are not listening to what the consumer is saying or has issues with.

Real-Life Example of Customer-Centered Design Change

For example, we had a dealer complain about slide-out ramps holding water in the traction bars. Rather than keep doing what the industry always does and build them solid, we made the change in engineering quickly and added holes. As the best trailer manufacturers Bryan TX can offer, Paragon is here to help. Reach out for your trailer needs today! This allowed the water to drain off and made the dealer happy because we made a value-added design change.

Dealer and Customer Interaction

At Paragon, we encourage our dealers and trailer owners to reach out after the sale. You can call us at 832-229-9227 or email us at sales@paragon-trailers.com. Looking for the best expert trailer manufacturers Bryan TX can provide? Get in touch with us to discuss your trailer specifications and needs. If you have issues, please do not hesitate to text or email any pictures. This will help us troubleshoot these issues quickly and ship replacement parts faster than normal.

Our Location and Service Area

Paragon Trailers is located in central Texas, in a town called College Station. Most people know this area to be called “AggieLand”. Yes, this is home to Kyle Field and the fighting Texas Aggies. College Station is located about one and a half hours north of Houston, one and a half hours west of Waco, and one and a half to two hours east of Austin. After the first trailer is built, Paragon Trailers will be serving dealers around College Station. We have not gone statewide yet.

Expect Knowledgeable Support from Paragon

When someone calls Paragon Trailers, you should expect someone that is knowledgeable on the other end of the phone call to discuss any questions you have about our trailers and trailer products we offer. We try and gather as much information from the phone call as possible to further support our customers and products. You may be asked some additional contact and product questions. What is your email address? What is a good callback phone number? Do you currently own a Paragon Trailer? Are you wanting to receive additional information about a specific trailer we offer? These questions will help us inventory some data to further help us navigate this trailer business.

The Paragon Team and Our Commitment

Paragon Trailer is a new company. We are not fully staffed. If you call or email, there is a chance you will be speaking to one of the owners. Which is a good thing because you get honest feedback and answers.

Website Features and Future Improvements

Our website is brand new. We will have a simple contact us form on the contact page. At this time, we will not offer any type of texting or chatting option on the website. The texting and chatting will come at a later time. We will try and include an attachment feature. This would allow customers to attach pictures, PDFs, and or other types of materials or documents that they need to share with us.

Consultations and Facility Tours

Customers are welcome to reach out to us at 832-229-9227 or at sales@paragon-trailers.com, to schedule a consultation or schedule a facility tour. Since Paragon is new, we are in the process of building the first trailer. But a customer or dealer is welcome to come see the facility and review what type of fabrication equipment we have. We welcome this type of visit so that we can talk through our engineering and manufacturing processes with our customers and dealers. Contact Paragon, the most trusted trailer manufacturers Bryan TX can offer, to schedule a consultation or tour our facility.

Understanding the Manufacturing Process

We believe this is one of the best ways to understand how their product is made, and also show them in person where the parts are actually cut, formed, fit, welded, and then painted. During these meetings, customers and dealers will have more questions to ask as they start seeing everything and how it functions. The juices start flowing, and new ideas come to mind when someone gets to see the process behind the scenes.

Customer and Dealer Feedback on Design and Customization

Some questions may be:

  • How hard would it be to design the ramp system with a side latch?
  • How hard would it be to add a cylinder to the ramps, rather than using the traditional spring?
  • What other color options do you offer?
  • Do you have a maroon color to make the rest of the Aggie stuff I have?
  • Can the spare tire be moved to this side of the trailer?
  • Can the 7-way plug on the wiring harness be a different color other than black so that it is easier to see?

 

Commitment to Listening and Improving

As we have said before, we care about what our customers and dealers have to say about our trailers and trailer products we offer. We are going to do our best to care for our dealers and customers beyond the sale of the trailer or beyond the delivery of trailers to a dealer’s location. We want our dealers to be integrated partners of Paragon. We want to be easy to work with. In order to do that, we need to make sure we establish a good line of communication to our dealers so that we can improve how we are operating.

Building Strong Relationships with Dealers

Some dealers may have special delivery instructions that we must follow. Or some dealers may be getting customer feedback about other trailer lines, we need to hear about this feedback.

Our Lifeline is Our Customers and Dealers

In summary, our customers and dealers are the lifeline of Paragon. Join the many satisfied customers of Paragon trailer manufacturers Bryan TX. Let us show you the difference Paragon can make!